Exceeding Your Expectations
Citi Consultancy Services exists to solve the critical issues facing our clients, both large and small. Our collaborative approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services and solutions to help organisations facilitate change, achieve their vision and optimise performance and productivity.
Management Consulting
We provide expert advice and guidance to optimise your organisation’s resources to improve performance; streamline services to align with your strategic objectives; problem solve and make recommendations for best practices. Our expert team works in close collaboration with management and staff to develop and agree SMART plans that are executable and measurable. We can develop your project from scratch to finish or support you and your team along the way to develop and execute your own projects.
Our areas of expertise
- Strategy planning and development
- Change management
- Process management and controls
- A review of your current project management processes and capabilities
- Recommendations of better processes and controls including development of new tools
- Development of an executable plan and monitoring measures
- Supporting and guiding staff and management in the implementation of new tools, processes, and procedures for a successful execution of agreed plans.
Project Management
All projects face complex issues, from conception to execution, however with the right project team and approach, no project should fail. At Citi Consultancy Services, we believe project success can best be achieved through effective planning, partnership and collaboration with key stakeholders from the outset, a value that is central to all our engagement.
Citi Consultancy Services has over 15 years’ experience in the field of project management, accompanied with a track record of successes from concept design to execution. We offer a consistent approach to project delivery based on Prince 2 and Lean methodologies.
Our areas of expertise
- Business integration and capabilities
- Business Case/Tenders and Proposals
- Change management
- Service development and redesign
- Service improvement and transformation
Service Development & Re-design
With years of experience, our expert team has the capabilities in delivering services throughout the transformational change process within the NHS and Third Sector. We use a unique approach of identifying key stakeholders-staff, management, service users and system partners from the outset and engage with them throughout the process. Our focus is to ensure that any transformational change or service development is informed by services users, thus co-production with service users is at the heart of our transformational process.
Our areas of expertise
- Change management assistance – if you have the team/resources to deliver change but lack the expert knowledge to be successful, using our expertise, we work with you and support you with a tailored approach that aligns with your strategic vision.
- Business case – we work with key stakeholders to develop a strong and cohesive case for change which highlights the benefits for service users, impact on staff, financial implications and impact on other services or the wider system.
- Service redesign – We work with all key stakeholders from the outset to develop new pathways, streamline services and improve performances. We ensure staff and service users are at the fore front of change.
- Patient pathways/models of care- developing new patient pathways or best practice model of care can be very demanding and challenging for the clinical and management team. Our expertise in this area takes away stress. From consulting with key players, to developing models of care. These models put put patients at the centre ensuring a seamless journey within the system.